June 29, 2022
“Digital body language” describes what we can use in written messages and video meetings that replaces physical body language and vocal cues. There are four law—value visibly, communicate carefully, collaborate confidently, and trust totally.
June 22, 2022
Written communication is more often misinterpreted, since there’s no body language or vocal cues to read. Interrobangs, textese, emojis—your message is about a lot more than dotting Is and crossing Ts.
May 18, 2022
This month’s latest is about human nature—our talents (and how to retain them), and our need to share stories.
May 11, 2022
So you’ve honed your message and identified prospects? Congrats. Keep going with pre-drafted cadences, ready-to-go gifts, and deconflicting strategies.
May 04, 2022
The decisions that lie ahead are a lot more complex than whether to hug, shake hands, or bump elbows.
April 27, 2022
Snap at your partner for no reason? Feel like punching someone in the throat? “Lizard brain” is that ancient vestige inside all of us that doesn’t respond to facts or logic. There’s just one problem.
March 30, 2022
Cognitive biases work together to create nine bias traps that affect decision-making. Escaping them requires prediction, intentionality, premortems, and a little less storytelling.
March 09, 2022
An anchoring bias makes it nearly impossible to look at something fresh. But you have to free yourself from it, whatever it takes–a second opinion, a red team–because otherwise you’ll drown.